Person First, Clear Information Always

By: Johanne Mayer

Creating Inclusive Healthcare

Inclusive Healthcare Image of a white woman with shoulder length red hair. She is sitting in front of flowers and is wearing a grey hat and blue shirt with a black sweater. She is smiling at the camera.

When you speak directly to the patient, it shows the person that they are heard and that they matter. This is important in having respectful, inclusive care. Support people should definitely have a role, but they should not replace the patient’s voice unless, of course, the patient requests it or is unable to communicate.

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